You can also submit complaints through the following means:

1. 1. Scan the quick response code available in the bank branches (QR).

   2. Contact the customer service center for free on 065100818

   3. Message us on the bank’s social media pages

   4. Email of the Complaints Handling Unit: : clientscomplaintsj@alrajhibank.com.jo

   5. Personal attendance at the branch or general administration located in Prince Rashid District - King Abdullah II Bin Al Hussein Street, Building No. 383 during official working hours 8:00AM to 3:30PM

   6. Complaints boxes located in the branches.

You can also turn to the Consumer Protection Unit at the Central Bank of Jordan according to the following details:

Conditions for submitting a complaint to the Central Bank:

“The customer must first submit the complaint to the bank or financial institution with which he deals, and in the event that the bank does not respond or is dissatisfied with the response of the bank or financial institution, the complainant can file a complaint with the Central Bank.”

Methods for submitting a complaint:

• Direct contact with the Financial Consumer Protection Unit at the Central Bank of Jordan at: 0096264630301

• Email of the Financial Consumer Protection Unit at the Central Bank of Jordan: Fcp@cbj.gov.jo

• Through the website of the Central Bank of Jordan www.cbj.gov.jo

• Personal attendance at the main Central Bank building or one of its branches in Irbid and Aqaba